Refund & Cancellation Policy

The consultation fee is shown before you pay and is collected at the time of booking to confirm your slot. If a doctor reclassifies the visit (for example, new consultation vs follow-up) to a higher fee, any difference is payable before the prescription is released; if the fee is lower, the difference is refunded automatically.

You may reschedule once, free of charge, to any available slot.

You are refunded in full if the doctor cannot attend, if a technical failure prevents the consultation, or if you cancel more than 2 hours before your slot.

Cancellations within 2 hours of the slot, and no-shows, are not refundable.

Refunds are made to the original payment method through our payment gateway. Bank posting times vary and are outside our control.

Online medicine ordering and home delivery are not yet available. Refund and return terms for medicine orders will be published here when those services launch, in line with applicable pharmacy regulations.

For any billing questions, please contact us using the details on our Contact page.