Privacy Policy

We may collect information you provide directly, such as your name, phone number, email and message when you contact us or submit an enquiry form.

We may also collect limited technical information automatically, such as your device type and pages visited, to improve our website.

To respond to your enquiries, provide healthcare information, schedule visits, and improve our services.

We do not sell your personal information to third parties.

With your consent, we send service messages — such as appointment confirmations, join links for video consultations, reminders, prescriptions and payment notices — by WhatsApp, SMS and email using the contact details you provide.

WhatsApp messages are delivered via the WhatsApp Business Platform (Meta) and are also subject to Meta's and WhatsApp's terms and privacy policy. We use your number only to send these service messages; we do not use it for third-party advertising.

You can opt out of WhatsApp/SMS messaging at any time by contacting us; essential transactional notices may still be sent where required to provide the service.

Any health-related information shared with us is treated as confidential and handled in line with applicable medical and data-protection standards.

We may use essential cookies and, in future, analytics tools to understand how visitors use our site. You can control cookies through your browser settings.

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.

You may request access to, correction of, or deletion of your personal information at any time.

To delete your data, email medkidcare@gmail.com or follow the steps on our Data Deletion page (/data-deletion). We verify your identity, then delete your account data within 30 days, retaining only records we are legally required to keep.

For any privacy questions, please reach out to us via the contact details provided on this website.