Clinic visit or direct appointment?
A registered clinic visit follows that clinic's available slots. A direct appointment is requested at an eligible doctor-added setup; the doctor accepts or suggests another time. Listed direct hours are guidance.
Choose video or in-person care, see your options and keep your family's appointments in one place.
Browse first. Sign in when you are ready to book.
Speak to a doctor online. Browse doctors, fees and available times.
Find a clinic visit or a direct doctor's appointment. Search by doctor, clinic, specialty, PIN code or date.
Already have an account? Your bookings and records are a sign-in away.
Why MedKid Connect?
A clear choice of consultation types, visible doctor IDs and one place to return to your bookings and records.
Compare the doctor's specialty, qualifications, unique Doctor ID and consultation options before you choose. The ID helps you recognise the right person even when two doctors have the same name.
Book an approved video consultation from home, a visit to a registered clinic, or a direct appointment at an eligible doctor-added setup. Each option clearly identifies where and how you will consult.
Registered clinic appointments use that clinic's schedule and serial-number system. Follow your appointment and the available live queue from your dashboard to plan your arrival.
For a direct appointment, select the setup and your preferred date/time. The doctor can accept or propose another time. Displayed direct hours help you plan; they do not prevent an eligible request.
Book for yourself or a family member and return to the correct person's appointments, available prescriptions and uploaded records in My Bookings and Health Vault.
Review the consultation fee and applicable platform fee separately. Eligible credits stay in your wallet for use under the existing booking rules; the booking shows its payment status and next step.
You can browse without signing in. For in-person care, search by doctor name or ID, clinic, specialty, PIN code or date. Leave filters empty to explore the available doctors.
Check the Doctor ID and profile. For in-person care, choose the named registered clinic or an eligible direct-booking setup from the doctor's results. Review the displayed fee and location.
Use Sign in if you already have an account, or Register if you are new. Verify your mobile number using the sign-in code, complete the requested details, and select yourself or the correct family member.
Video bookings follow the displayed slot and online payment steps. Clinic bookings follow clinic availability. For direct requests, agree the time with the doctor before paying any applicable online platform fee, by the appointment time.
Open My Bookings for confirmation and available actions. Join your video call when its button opens, follow the clinic queue for a clinic visit, or attend the agreed direct appointment at the selected setup.
Download the prescription after the doctor issues it and any applicable access fee is settled. Use the booking's available cancellation/rescheduling actions and review the terms shown before confirming a change.
A registered clinic visit follows that clinic's available slots. A direct appointment is requested at an eligible doctor-added setup; the doctor accepts or suggests another time. Listed direct hours are guidance.
Check the consultation fee and any platform fee separately. For a direct request, the applicable online platform fee becomes payable after the time is agreed, until the appointment time. The consultation fee is paid directly to the doctor.
Select the correct family member when booking. Sign in to My Bookings or Health Vault for that person's visits and available prescriptions. Some prescriptions require the applicable fee before patient access.
Use the “Write to MedKid Connect” form on the MedKid Connect home page. You receive a reference (CM-…) at once and the team replies on WhatsApp or e-mail.
Write to MedKid Connect →Visit a doctor at a clinic near you with a FIXED serial number — no long waiting — or consult by video from home. Here's exactly how, step by step.
On the homepage, tap “Book a MedKid Care visit” to see a doctor in person at our clinic (you get a serial number and an approximate time — no sitting in a long queue). For any other clinic or doctor, or to talk to a doctor from home, open MedKid Connect, choose Patient and pick “In-person consultation” or “Video consultation”. Most families use the clinic visit; video is there whenever travelling is hard.
The sign-in page is made for patients: type your 10-digit mobile number and tap “Send code on WhatsApp”. Enter the 6-digit code we send to your WhatsApp and tap “Verify & continue”. First time here? Tap “Register”, choose Patient, verify your WhatsApp number the same way, type your name and tap “Create account & continue”. A short “Complete your profile” screen then asks only for your date of birth, name and sex — tap “Complete registration” and you're in. Health and identity details are optional and can be added later from “Edit profile”. (Prefer email? Tap “More sign-in options (Google or email)”.)
Tap “In-person consultation” and search by doctor name, ID or clinic, department, PIN code or appointment date. Each doctor in the results shows where you can see them, with the consultation fee: “Book clinic visit” at a listed clinic, or “Request appointment” at a place the doctor has listed for direct appointments. Open a doctor's profile to see everything in one place — “Book a clinic visit” for every clinic where you can book them (with each clinic's “Clinic hours”), “Book directly with this doctor”, and “Book a video consultation” if they offer video. Prefer to start from a clinic? Tap “Find a clinic” to search clinics by name, doctor or department, PIN code or visit date — you see each clinic's doctors, sitting hours and directions, then book there.
Clinic visit: pick a day — each day shows exactly what you'll get, e.g. “Serial #3 · approx 6:30 PM · 4 left”. Tap “Confirm booking · pay ₹___ at clinic”. The consultation fee is paid at the clinic itself, and the exact amount is always shown before you confirm. Your serial number and approximate time arrive instantly on WhatsApp. Doctor's appointment (direct): choose the doctor's listed location and your preferred date and time, then tap “Send appointment request”. Nothing is paid now — the doctor accepts your time or suggests another; once the time is agreed, any platform fee is paid online by the deadline shown on the booking, and the consultation fee is paid directly to the doctor. Wait for the doctor's reply before travelling.
Open your “Patient Dashboard” to watch the LIVE queue — it shows which serial is running now, so you arrive just before your turn instead of waiting for hours. We also message you on WhatsApp when the doctor is in (or running late). At the clinic, give your serial number at the front desk.
Open MedKid Connect, choose Patient and tap “Video consultation”. Browse the doctors, pick one and a time slot (sign in when you're ready to book), then tap “Proceed to pay ₹___” — pay by UPI, card or net-banking (Razorpay). At your slot time, open the booking and tap “Join video consultation” (the button turns on 10 minutes before): the call opens right inside MedKid Connect — no app to install, just allow camera and microphone. The link also comes on WhatsApp and SMS.
Clinic visit: once the doctor completes your visit, open the booking and tap “Download prescription (PDF)”. Video: it's ready right after the consult, along with “Download receipt (PDF)”. If a platform fee is still due, the booking says “Your prescription is ready. Pay the pending ₹___ above to unlock the download” — pay it and the download opens (in your Health Vault the same prescription shows “Locked — platform fee due” with an “Unlock for ₹___” button). Everything stays saved under “My Health Vault” on your Patient Dashboard — prescriptions, consultations, reports and, for children, “Growth & vaccination” records, sorted by date and family member — and you can upload old reports under “Medical reports” on the booking so the doctor sees them.
Add your children or parents once as family members, then pick who the visit is for while booking — the prescription is made in THEIR name. Can't sign up yourself? The clinic's front desk or a referral partner can register you and book on your behalf; everything still appears in your account.
Open the booking to reschedule (one free reschedule) or cancel. Cancelling a clinic visit releases your serial — the consultation is only ever paid at the clinic, and any online booking fee comes back to you as a refund or wallet credit that is applied to your next booking automatically. Video consultations are refunded in full when cancelled more than 2 hours before the slot. If the clinic declares a holiday or your doctor takes leave on your day, we message you at once with a link to reschedule or cancel.
“Edit profile” on your Patient Dashboard updates your details. If your bookings were credited to a partner, the dashboard shows it and you can remove it — it never changes what you pay. To leave, tap “Delete my account”: your personal data, family profiles and uploads are erased immediately (clinical and payment records are kept as the law requires). You can't delete while a booking is still upcoming — cancel or complete it first.
No. Browse consultation options first. Sign in or register when you are ready to continue with a booking. Your selected doctor and clinic are carried forward.
For an eligible agreed direct appointment, the system checks 24 hours after its agreed time. If no qualifying prescription was saved, the eligible platform fee actually paid is returned to your wallet once. See the booking for its deadline and outcome.
Yes. Select the correct family member during booking so the consultation and prescription are saved against that person. You can manage family profiles from your patient account.
No. The consultation fee pays for the doctor's consultation. Any applicable platform fee is shown separately. For direct appointments, pay the consultation fee to the doctor and follow the online platform-fee instructions on your booking.
Need help with your account or next step? Get in touch with our support team.