Loading
Loading…
Loading…
Last updated: July 2026
How MedKid Care handles your personal and health information for the video-consultation service.
Account details (name, email, mobile), booking and payment records, any medical reports you upload, prescriptions issued to you, and technical logs needed to run and secure the service.
To provide teleconsultations, process payments and refunds, generate prescriptions, send booking confirmations and reminders, and meet legal and record-keeping obligations. We do not sell your data.
Access is role-based. A doctor sees only their own patients' information for a consultation; a patient sees only their own records; administrators access what is needed to operate the platform. Payments are processed by our payment gateway (Razorpay).
Data is transmitted over HTTPS and stored with our hosting and database providers, which encrypt data at rest. Prescriptions and consultation records are retained as required for medical record-keeping. Uploaded medical reports are automatically deleted about 30 days after the consultation ends.
You can request access to or correction of your information, or ask questions about how it is handled, by contacting MedKid Care. Some data must be retained to meet legal and medical record-keeping requirements.
This document is provided for transparency and is being finalised with legal review. For any query, contact MedKid Care.